80
freshdesk.com
Findings
4
·
4
·
0
Checks
8 passive
Executive Summary
AI-GENERATED
freshdesk.com scored 80/100, demonstrating a strong security posture. Minor improvements are noted below.
Positive signals: TLS Configuration, Known Breaches, HSTS Header all passed.
4 action items identified, including 0 critical. The issues are configuration gaps, not architectural problems. A focused remediation effort of 2–5 days could address all findings.
Action Items
Ordered by priority · 4 items
1
Strengthen email authentication configuration
Email authentication is partially configured for freshdesk.com but has gaps. Actions needed: add SPF record. Until DMARC enforcement is active, spoofed emails may still reach recipients.
Compliance Impact
NIST CSFPR.AC-7
Email authentication is a required access control
Remediation Steps
1
Add SPF record if missing: v=spf1 include:_spf.google.com -all
2
Verify with: nslookup -type=txt _dmarc.freshdesk.com
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2
Enable DNSSEC on your domain
Without DNSSEC, DNS responses for freshdesk.com can be spoofed, potentially redirecting users to malicious sites. This requires coordination with your domain registrar to publish DS records.
Compliance Impact
NIST 800-53SC-20
Secure name/address resolution service
Remediation Steps
1
Check if your DNS provider supports DNSSEC (Cloudflare, Route53, etc.)
2
Enable DNSSEC signing in your DNS provider dashboard
3
Add the DS record to your registrar for .com TLD
4
Verify: dig +dnssec freshdesk.com
3
Add optional security headers (Referrer-Policy, Permissions-Policy)
freshdesk.com has most security headers configured. Missing: Referrer-Policy, Permissions-Policy. These are best-practice additions that reduce the attack surface for client-side vulnerabilities.
Remediation Steps
1
Add: Referrer-Policy: strict-origin-when-cross-origin
2
Add: Permissions-Policy: camera=(), microphone=(), geolocation=()
3
Verify with: curl -sI https://freshdesk.com | grep -iE 'content-security|x-frame|x-content|referrer|permissions'
4
Review certificate configuration
Certificate issues found for freshdesk.com: wildcard certificate in use. Wildcard certificates have a broader blast radius if compromised. These are operational hygiene items, not immediate security risks.
Remediation Steps
1
Consider replacing wildcard cert with individual certs for critical subdomains
2
Consolidate certificate issuance to 1–2 trusted CAs
Scan Findings
Security Headers
Warning
DMARC / Email Security
Warning
DNS Configuration
Warning
Certificate Hygiene
Warning
TLS Configuration
Healthy
Known Breaches
Healthy
HSTS Header
Healthy
CVE Exposure
Healthy